We take great care in shipping our items to you by using high quality packaging material and will go to great lengths to secure and insure that your shipped package will arrive safe and on time. Special shipping arrangements such as rush orders and overnight delivery are available just give us a call. Cream City/Warpdrive Music is a new, used, and vintage guitar shop located just outside Milwaukee Wisconsin, USA. We have hundreds of guitars, basses, amps, and accessories in stock. Please feel free to call us with any questions. Outside the USA / International Buyers Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior.
Due to the unique nature of buying new, used, and vintage guitars we provide a flexible return policy for both our local customers and our mail order customers. We offer a 7 day no questions asked money back return policy and 30 days full exchange. If up to 30 days after your purchase you should decide that the guitar, amp, or accessory is not quite right for you, you will be refunded in full with store credit that may be applied to anything in our store or even a special order. We’ve always got a great selection of guitars and amps in stock and are authorized dealers for nearly every major brand, so chances are we can set you up with something you’ll like! If you have any questions or concerns about your purchase please give us a call. We want you to be completely satisfied with your purchase so if you have any reservations, please let us know! * Returns for money back are accepted up to 7 days after the initial purchase. * Returns for store credit are accepted up to 30 days after the initial purchase. * To receive full store credit or refund, the item must be retuned in the same condition it was purchased. We reserve the right to require a fair and nominal re-stocking fee if the item has been altered. * For items purchased as gifts, the return policy is applicable and effective the date the gift is given. * For out of state returns the purchaser is responsible for all shipping charges associated with the sale & return. You will not be refunded the initial shipping charges. Our shipping charges are fair and you will not be charged anything more then the actual cost of shipping, packaging, and handling. * For any non-disclosure related returns we will provide a prepaid shipping label from UPS (via email or snail mail) and offer a full refund including shipping charges. * Money Back returns must be issued in the same form that they were paid. If you have paid with paypal, your return must be issued through paypal.