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We accept VISA, MasterCard, and Discover directly for phone, email orders and in store purchases. Secure on line payments can also be made through our PayPal account. We will gladly accept personal checks but there may be a shipment delay while the check clears our bank. For international purchases, we strongly encourage Wire Transfers but in some cases will accept the above payment methods. To wire money directly to our bank, contact us for bank info.
We ship all instruments with a 48-hour approval period during which time you can comfortably evaluate your purchase and determine if it's right for you. The prices listed on our website do not include shipping charges or any applicable taxes, duties, or custom fees. Instruments shipped within MA are subject to a 6.25% sales tax. All out-of-state shipments are tax-free though we do recommend you look into your individual state's tax codes to determine any tax liabilities. The Music Emporium has been shipping guitars around the world for 40+ years. Your instrument will be expertly packed and shipped via FedEx, UPS, or US Post, depending on the destination and level of service. If you have a preferred method not listed here, please let us know and we'll do our best to accommodate.
Upon receiving your instrument, please inspect it to insure that the condition of the instrument is as described in your communication with us. Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn't previously disclosed at time of purchase. If you decide to return the instrument, you must notify us via phone or email within 48 hours of delivery. We'll instruct you on how to make the return. Please pack the instrument in the same manner in which it was received, using all supplied packing materials, Unless instructed otherwise, you must ship the instrument using the same service in which it was delivered (Next day, Ground etc.) and insure it for its full value. The Music Emporium will issue a refund for the full purchase price once the instrument arrives, provided it arrives in the condition in which it left our shop. All shipping charges will be the responsibility of the customer.