To order an instrument, first CALL or FAX to confirm that the instrument is still available. Within the US we accept money orders, cashier's checks, certified checks, Mastercard, or Visa Amex, and Discover. Outside the US, please send US dollars on a US bank or bank transfer. Payment must include the purchase price plus shipping and insurance charges. Layaway plan voids approval period. A 25% non-refundable deposit will hold any instrument for 30 days. No COD's are accepted.
The customer pays all shipping, insurance, and bank charges including all charges for returned merchandise. All insurance claims are the responsibility of the customer. The original packaging and box must be saved. Shipping will be via UPS or Federal Express unless other arrangements are made.
If you are not satisfied, for any reason, you will be issued a full refund less actual shipping and insurance charges and a $75 restocking fee- provided that we are notified within 72 hours of delivery and the guitar is in the EXACT same condition as you received it. It must be packed carefully in the original box in the same way it was packed when we shipped it to you. NO full or partial refunds will be given any items damaged, marked, or modified. The Customer will be responsible for all shipping, insurance, and handling charges. If there is damage when I ship the instrument to you please call me immediately. The original box and all the packaging must be saved! I will deal with my insurance company. If the instrument is damaged in transit from you to me, you are responsible for dealing with the damage and insurance claim.