The standard shipping method for customers within Canada is Canada Post ground, please contact us with your complete shipping address for a quote for more expedient shipping methods. For all US based customers, parcels are shipped via USPS expedited unless otherwise noted. For all other customers please contact us with your address for a quote. Any products containing tubes or valves, will not ship with them installed due to the liability of shipping glass components. All shipping and additional insurance costs will be the responsibility of the customer to pay. The risk of loss and title for all shipped goods pass to the customer upon delivery to the carrier.
New Items-Returnable within 7 days of delivery. Used & Vintage Items-Not Returnable General Terms Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described. Special Conditions No returns will be offered on any item that is on Consignment in the store. All store stock items will follow the terms below if a return is desired. Returns will only be accepted within 7 days of purchase and are subject to a minimum 10% restocking charge. The charges for freight will be deducted from your refund on top of the restocking fee. You are responsible for safe, insured, and tracked shipping to Arbutus Music. All returns must include all original packaging, manuals and warranty cards in brand new, unaltered condition. Customer is required to supply a copy of the original invoice with their return shipment. All returns will be inspected for wear and tear, abuse, and other damage - additional charges may apply for restoration to as-new condition. Returns after 7 days will NOT be accepted. No returns on special orders, discontinued or clearance products, computer software, books, CD's, clothing, opened or used strings, earphones, harmonicas, or drums heads or sticks. Refunds will be processed within 7 business days of receipt of your returned products on the original method of payment or as a store credit. Please contact us at 250-933-1900 for an RMA number or more information regarding our return policy. Standard tax rates apply to all Canadian customers. Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.