Payment via bank wire, money order, check. I will also work with a customer if payment is thru PayPal - call me for costs and details.
We ship generally on Mondays after payment in full has cleared bank accounts. We generally use FedEx International, FedEx Air, and FedEx Ground. However, we will use whatever service the Customer desires. Artistic Guitars packs well, and photo-graphs the packing for your added protection. We are not responsible for Finish checking when going to cold weather climates. We recommend a minimum of 1-day ambient temperature acclimatization before opening the box.
Returns are very rare but have happened. If an item is to be returned for ANY REASON, it must be approved by Artistic Guitars beforehand. Returns must be complete and in the original packaging with all accessories and complete documentation (COA’s, Warranty Card, keys, tools etc.), show no signs of wear or use. All returns will incur a 20% restocking fee (NO EXCEPTIONS). Items which are not normally stocked ("Special Orders", close-outs, previously-owned guitars, layaways, etc.) are not returnable. A 48 hour approval period may be granted on items, only if agreed to at the time of sale. New items not applicable. The Customer is responsible for all shipping charges on returned items, both to and from, and these charges as well as bank wire or transaction fees will be deducted from any refunds or credits along with any costs incurred in bringing the returned item back to it's original condition.