All payments are by bank transfer into a UK HSBC Account.
We ship worldwide, fully insured with UPS. We ship as soon as payments have cleared unless instructed to do otherwise. Buyers are usually provided with a UPS tracking number within an hour of the payment being received. We are not responsible for any loss or damage due to transit. All shipments will be expertly packaged with no expense spared.
We offer a 24 hour approval period on all guitar sales, thereafter all sales are final. Amplifiers are sold strictly as-is due to their fragile nature. We have never had a return in over 15 years. If a buyer choses to return a purchased guitar we must be notified within 24 hours. The guitar must arrive back with us in exactly the same condition and will be fully inspected. If the guitar does not return in exactly the same condition as it was sent or has been damaged due to transit your payment will not be fully refunded. The buyer is responsible for all return postage, insurance and incurred costs.